Cancellation policy and refunds

 

As you know the group operates a no refund policy due to most of the costs having to be paid in advance.

 

However we understand that sometimes things come up and there is nothing you can do, you just have to cancel.

 

In this case, we would be happy to allow you to sell your place to one of your friends. No direct swaps will be accepted though, so your friend needs to buy the place directly from us and only then we will process a refund to you. No one will be admitted on the trip unless they pay directly to us.

 

To make sure we know that the swap will be taking place please email us before your friend signs up and let us know their name and when they will be making the payment. Please include the information about the trip as with over 60 upcoming events and almost 8,000 members we are getting hundreds of emails per day, so we need the correct information to identify it.

 

Please note that if you forget to let us know before your friend signs up, the swap will be invalid and will be treated as any other sale. Once the payment is done by them, please email us the details of the original transaction (so that it can be found in the bank account/PayPal account) and where should we be sending a refund to.

 

Admin fee of 10% (minimum £3.50) applies to all refunds. Paypal fees are non refundable. The refund will be processed within 5 working days of the trip the latest.

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